Refund policy

At Modomi, we want you and your little ones to be thrilled with your purchase! However, if something isn't quite right, we're here to help.

INTERNATIONAL RETURNS & EXCHANGES (EU AND WORLDWIDE)

We accept returns within 30 days of your order’s delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please note that personalized items, sale items, or items marked as non-returnable cannot be refunded.

For all orders, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the product you would like instead. This is the fastest way to receive your new item.

Please complete the form to submit your withdrawal declaration. This option is available to both logged-in and non-logged-in customers. After completing and submitting the form, an automatic email confirming receipt of your withdrawal declaration will be sent to your email address. This email includes your withdrawal ID, among other details.

Note: This email is only an automatic confirmation of receipt. We verify the validity of your withdrawal (meeting deadlines, product condition) after receiving the returned shipment.

To physically return your order, please follow the instructions below.

How to return an item?
To return your order, please follow the steps below:

1. Complete the return form and place it inside your parcel.
2. Pack the items carefully to prevent damage during transit.
3. Send the parcel to the address below.

Please note that return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

If you have misplaced the return form included with your order, you can download a new copy by clicking here.

Return Address:
Company: Modomi 
Nome: Gavari Gerda
Address: Via Giovanni Sercambi 37, 50133 Firenze, IT
Phone +39 349 3466714
Email: studio@modomikids.com

Shipping recommendations:

For customers within the European Union:
You can use any tracked courier service of your choice. 

For customers outside the European Union:
You can use any tracked courier service of your choice, and need to pay the custom fees by yourself, otherwise we will not receive the parcel and cannot proceed witht the refund.

When preparing your return, you must include a copy of the original invoice/proof of purchase. Please clearly mark the outside of the parcel with "RETURN - Order #[Your Order Number]".

Refunds

Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Damaged or Defective Items

If your item arrives damaged or defective, please reach out to us immediately at studio@modomikids.com with photos of the issue. We will arrange for a replacement or refund as soon as possible.

Non-Returnable Items

Certain types of items are not eligible for return, including:

• Personalized or customized items
• Sale items
• Gift cards

We appreciate your understanding and thank you for shopping with ModomiKids!

Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us at studio@modomikids.com. We’re here to help!